Privacy Policy
Last Updated: August 22, 2026 • Padma Decorations, Hyderabad
1. Commitment to Your Privacy
At Padma Decorations ("we," "our," or "us"), accessible from padmadecorations.in, one of our main priorities is the privacy of our clients and website visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Padma Decorations and how we use and protect it.
By using our website, placing an order, or inquiring about our fresh coconut leaf decoration services, you hereby consent to our Privacy Policy and agree to its terms.
2. Information We Collect
When you inquire, register, or place a decor booking with us, we may collect the following personal details:
- Contact Information: Full name, phone number (WhatsApp enabled), email address.
- Event Booking Details: Event date, celebration type (Wedding, Housewarming, Festival Puja, Haldi), venue address, and specific decoration preferences.
- Billing & Payment Data: Advance deposit details, transaction IDs generated via secure payment gateways (e.g., Razorpay, UPI). We do not store credit card details or bank passwords on our servers.
- Communication Logs: Messages, custom design inquiries, or notes submitted via our consultation forms or WhatsApp chat.
3. How We Use Your Information
We strictly use the collected information for legitimate operational business purposes, including:
📦 Service Fulfillment
Sourcing raw leaves 24h prior, scheduling master weavers, and organizing timely venue installation.
💬 Order Updates & Slips
Sending order confirmations, digital bill details, payment reminders, and WhatsApp dispatch updates.
🧾 Accounting & Invoicing
Generating official bill summary receipts and managing transaction accounting.
📞 Customer Support
Responding to custom decor consultations and resolving venue setup queries.
4. Data Security & Third-Party Sharing
We maintain strict confidentiality over customer records. We never sell, trade, or rent your personal information or phone numbers to third-party marketing companies.
Information is only shared with trusted operational partners strictly required to fulfill your event:
- Delivery & On-Site Setup Team: Sharing venue location and contact details for delivery drivers and team leaders.
- Payment Processors: Secure tokenized transactions processed via RBI-approved payment gateways (Razorpay, UPI).
5. Cookies & Browser Analytics
Padma Decorations uses standard essential cookies and browser session storage (`localStorage`) to remember your active cart items, customer login sessions, and preference settings. You can choose to disable cookies through your browser settings, though some interactive booking features may be limited.
6. Your Data Rights
You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your account history once active bookings are completed. Contact us at contact@padmadecorations.com to submit a data request.
7. Compliance with Indian Data Protection Law
Digital Personal Data Protection Act, 2023 (DPDP Act): Padma Decorations complies with the provisions of India's DPDP Act, 2023 and the Information Technology Act, 2000 (including the IT Reasonable Security Practices Rules, 2011). We process your personal data only for the legitimate purposes described in this policy.
Consent: By placing an order or creating an account on our website, you provide explicit consent for the collection and processing of your personal data as described herein. You may withdraw consent at any time by contacting us, subject to completion of any active orders.
Data Retention: We retain customer data for a period of 3 years after the last transaction for accounting, tax, and legal compliance purposes. After this period, data is securely deleted unless retention is required by law.
Grievance Officer: For any privacy-related grievances or data access requests, contact our designated Grievance Officer at contact@padmadecorations.com. We will acknowledge your request within 48 hours and resolve it within 30 days.
Questions About Our Privacy Policy?
If you have any questions or require more information about our Privacy Policy, please contact our administrative team: